Complaints

Do you have a complaints policy?

We take complaints seriously and deal with all ‘good faith’ complaints. We have a formal complaints policy which:
  • is fair, open and transparent
  • is systematic and straightforward
  • is confidential
  • ensures we adopt a positive approach when managing complaints, with both complainant and respondent
  • involves DASCB representatives at the appropriate level and right up to the CEO if necessary
  • ensures we deal with complaints in a timely manner.
We only deal with good faith complaints. These are complaints that meet all these conditions:
  • are made only after the complainant has made every effort to resolve the problem before approaching DASCB.
  • are substantiated with evidence.
  • are not subject to legal or regulatory or administrative action.
  • are not based on hearsay.
  • are not an attempt to discredit or engage in lobbying and/or influencing
  • relateto the performance of an DASCB employee or a certification or inspection body we have accredited.

How do I make a complaint?

All complaints must be made in writing to the Chief Executive Officer.Complete this complaints form and submit it to DASCB.

    Your relationship with DASCB

    Do you allow DASCB to refer the matter to parties involved in the investigation of the complaint *

    YesNo

    Who is your complaint about?

    Have you contacted the organization directly?

    YesNo

    Attach files Add files to help support your complaint